A phone scam has surfaced in the PEC service area and throughout other areas in West Tennessee. Consumers have reported receiving a call informing them that their service will be disconnected unless an immediate payment is made over the phone. Consumers also reported receiving a call from someone claiming to be with TVA, and again the customer was told an immediate payment was needed to maintain service.
When an electric bill is overdue, PEC members will receive a courtesy call stating that the bill is overdue and ask that you promptly contact our office at one of the numbers below or make your payment at our office. The courtesy call is a recorded phone message and will not come from a live customer service representative of the cooperative.
731-645-3411 731-632-3333 800-372-8258